Shipping Policy

 

Delivery destinations

We currently deliver within the United Kingdom.

Processing time

We proccess orders within 1 working days, excluding weekends and public holidays.

Delivery time

Estimated delivery after dispatch:

3-5 working days.

Your estimated delivery timeframe is shown before purchase. For UK orders, we deliver within 30 days unless a different timeframe has been expressly agreed with you.

If we become aware of a significant delay, we will contact you.

Delivery charges

Free shipping.

The applicable delivery charge and total order price are shown at checkout before you pay.

Tracking

[CONFIRM WHETHER TRACKING IS PROVIDED AND HOW CUSTOMERS RECEIVE IT.]

Delivery details

Please check your delivery address before ordering. If you notice an error, contact [SUPPORT EMAIL] promptly. We will try to correct it before dispatch.

If a parcel is returned because of an incorrect address or failed delivery, contact us to discuss redelivery. Any additional charge will be explained and agreed before redelivery.

Missing or damaged deliveries

Contact [SUPPORT EMAIL] if your parcel does not arrive within the expected timeframe or arrives damaged.

We remain responsible for goods until they are delivered to you or a person you identify to receive them, subject to applicable law. We will investigate delivery problems and arrange an appropriate resolution.

Customs and import charges

[STATE WHETHER CUSTOMERS WILL FACE IMPORT DUTIES OR TAXES, WHO PAYS THEM AND HOW THESE ARE DISCLOSED BEFORE PURCHASE. DELETE IF NOT APPLICABLE.]

Contact

For delivery questions, email [SUPPORT EMAIL].