Returns & Refund Policy

We want you to feel confident shopping with Toastelle. If you need help with your order, contact us on contact@toastelleco.com

Cancelling your order

For UK online purchases, you can cancel your order without giving a reason from the time you place it until 14 days after delivery.

Tell us clearly that you wish to cancel by emailing contact@toastelleco.com include your name and order number where available.

You then have 14 days from notifying us to return the goods.

Returning your slippers

Return items to:

483 Green Lane London N13 4BS

Please pack the slippers and included accessories securely. Original packaging is helpful, but is not a condition of exercising your statutory rights.

You may inspect and try on the slippers as you would in a shop. For statutory change of mind returns, we may deduct an amount for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

You pay the direct cost of change of mind return postage. We recommend obtaining proof of postage.

Refunds

For a statutory cancellation, we refund the product price and the cost of our least expensive standard delivery option. Additional charges for premium delivery are not refundable.

We refund using your original payment method, without a refund fee. Refunds are made without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items

Contact us  if your order arrives damaged, is incorrect or develops a fault. Include your order details and, where helpful, photographs.

UK customers normally have a 30-day short term right to reject faulty, misdescribed or unfit for purpose goods for a refund. After that, rights to repair, replacement and, in appropriate circumstances, a price reduction or refund may apply.

We cover reasonable return costs where goods are faulty, incorrect or not as described. Please contact us for return arrangements.

Your rights do not end simply because a guarantee has expired.

Size changes

Contact us if you need a different size. We will explain the available return or exchange options. Replacement sizes are subject to availability.

Your statutory rights

Nothing in this policy limits your statutory consumer rights. Sale items have the same statutory rights as full price items.